Our Services
Island Key Computer, Ltd. »
We have a team of certified, in-house technicians and consultants that specialize in hardware service and repair at each of our locations. We offer expert services at a competitive hourly rate. As a result of our strategic alliances with market leaders, we can provide products and services that are smart and affordable. We are committed to helping your business succeed with reliable and expert solutions.
Our Products
Hardware Support and Services
Our team of manufacturer certified technicians specialize in complete hardware support, service and repair to maintain your equipment running to manufacturers standards at all times during the warranty period. This service is provided to you at no cost for all products covered under manufacturer’s warranty.
We provide this free service for all products under warranty whether purchased from Island Key Computer or from any of our competitors.
Learn More
If you have systems that are performing optimally but are not under warranty, we offer extremely competitive rates for repair of these products that are not under warranty coverage. We can convert these non-warranty products to post warranty to provide peace of mind or offer time and material charges for these products. We will however ensure that the products are maintained in the best possible working condition.
We provide proactive support or reactive support to its customers using either Island Key Computer branded services or selling manufacturer branded services. The service provided will however ensure that the customers SLA requirements are met so that they can concentrate on their business objectives.
We offer collaborative support packages that will ensure that support to the customer is provided from one Technical support source to avoid playing the “blame game” in heterogeneous environments. Virtualized environments are an excellent example where the hardware, firmware level, software version compatibility with firmware can all be handled from one technical support source. We will assist the customers in identifying and providing these services.
In most cases, products under warranty are repaired at no cost to the end user. We will work with senior system engineers to resolve complex problems quickly and provide a web based service desk to centralize all support requests and provide full custom reporting.
We are manufacturer authorized to provide on-site services and will repair your products to the manufacturer’s standards, if under warranty. Our experts will ensure that hardware issues have the least possible impact to your productivity.
IT Management and Support
IT Management
We can provide you with turnkey managed business solutions for information technology and currently provide the following solutions to various organizations in BC:
IT Management
- Procurement
- Deployment
- On-Site Support
- Device Management
- Service Desk
- Line of Business Solutions
PLM (Product Lifecycle Management) is an application suite that adds the essential dimension of managing the organization’s infrastructure. Since assets and liabilities determine the health of the organization, policies and procedures need to govern the acquisition, use, and disposal of assets. Island Key Computer can help your organization in the following fields:
IT Support
- Asset Management
- Procurement Management
- Evergreen Projects
Leasing
Island Key Computer offers comprehensive, and cost-effective lease solutions for your IT needs. We offer flexible terms, competitive pricing and can work with your team to customize a package that meets your business needs. Our leasing service includes a complete lifecycle management system that includes the removal of the old devices for electronic recycling at no additional charge at the end of the lease. IKC works with lenders such as the Municipal Finance Authority of BC and other private leasing companies to help provide the best lease solution.
Managed Print Services
Let Island Key Computer streamline your print-related processes and reduce operational overhead with adjustable pricing and flexible service options. Our cost-per-page program applies to networked, color, or monochrome printers that utilize our print management software. Our solutions allow our clients to utilize printing and imaging resources under one simple short-term or long-term “master” service agreement that charges for only the number of pages you print. The program includes all toner and service maintenance and allows the client to upgrade or add any additional products in the future.
Managed Print Services
End of Life Recycling Services
Island Key Computer provides easy end-of-life services for your company. IKC can work with you to decommission and recycle or repurpose Servers, Storage, Desktop, and more, making dealing with end-of-life products much simpler.
How does IKC do this?
- We disassemble safely and recycle according to the status of the machines in collaboration with the customers.
- If the customer decides to donate to non-profit organizations, IKC will work with the customer to securely wipe the data and re-outfit the machines for use.
- If the machines have no salvage value, IKC will recycle the machines in a manner consistent with BC environmental standards.
- All hard drives or data storage devices will be destroyed by using an industrial strength degausser or by shredding.
